Who am I?
Jonathan Cranston provides veterinary services, based in the Cotswolds, England. Jonathan Cranston is qualified veterinary surgeon general practitioner, qualifying from The Royal Veterinary College in 2006.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a service, billing and to contact you.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our services or during the purchasing of any such service. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter. If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address and phone numbers. We may also keep details of your visits to our site including, but not limited to traffic data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
How do we use your data?
We use information about you in the following ways:
- To provide customer care, including responding to your requests if you contact us with a query;
- To provide you with information about events or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To enable us to review, develop and improve the website and services;
- To administer accounts, process payments and keep track of billing and payments;
- To notify you about changes to our website and services; and
- To inform you of service and price changes.
We will keep your personal data for the duration of the period you use Jonathan Cranston's services. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the ending of your custom, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.
Who has access to your personal data?
We process your data for administration, support and the provision of services. For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes. We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific agreements in place, which ensure your personal data is secure and will not be used for any marketing purposes. We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of JonathanCranston.com, our customers, or others.
Accessing and updating your data
We may contact you periodically to maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address. You have the right to access the information we hold about you. Please email your requests to firstname.lastname@example.org so that we can obtain this information for you.
Our cookies policy is available to view here https://www.jonathancranston.com/cookie-statement
Links to other sites
JonthanCranston.com may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate. All information you provide to us is stored on our secured servers within the EEA.
Handwritten notes taken during coaching sessions are stored in a locked cabinet.
We agree to take reasonable measures to protect your data in accordance with applicable laws.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Your right to make a complaint
For more information about your rights, visit the Information Commissioners Office’s (ICO) website
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Tel: 0303 123 1113